Shipping policy

Where we deliver

We serve customers in the United Kingdom and United States. The destinations available for a particular item depend on the product and the sales channel. Check the product page and checkout for availability before ordering; an item offered to a country on one channel is not necessarily available there on another.

Digital delivery

Digital products are normally supplied after successful payment through the delivery method stated in the listing or order confirmation. Check the email address used at checkout and any spam folder. If access or a file does not arrive, contact hello@methodandfolio.co.uk with the order number.

The product page explains the included files, access method, whether the product is editable, and any software or printing requirements. No physical item is posted for a digital-only purchase.

Physical and print-on-demand fulfilment

Physical items are supplied in the format and finish described on the product page. Any delivery charge payable to us is shown before you pay.

Method & Folio remains responsible for your order. Please contact us if you need help with production, delivery or a return.

Processing and delivery estimates

Delivery estimates vary by product and include the preparation and carrier delivery time stated for the item. Check the product information before ordering. Personalised orders may not enter production until we have the required information or proof approval. If you need an item for a particular date, contact us before ordering.

We are responsible for delivering your order within the agreed timeframe. If delivery is late, contact us so we can help. Your legal rights to cancel and receive a refund for late delivery are unaffected.

Addresses, customs and charges

Customers must provide a complete and accurate delivery address. Contact us immediately after ordering if it is wrong; a change may be impossible after production or dispatch. Reasonable extra cost caused by an incorrect supplied address may be charged where the law and platform permit.

A cross-border delivery may incur import duties, local taxes or carrier clearance fees payable separately to the relevant authority or carrier. Do not assume these are included in the product price. Charges that are our responsibility under applicable law or the terms of your purchase remain ours.

Delays, loss and damage

Tracking is provided when the route supports it. If an order is late, contact us after the displayed estimate. We will check the production and carrier record and provide an appropriate update, replacement or refund.

If an item arrives damaged, contact us as soon as you can and keep the packaging if possible. Photographs of the item, packaging and label help us investigate, but your legal rights do not depend on having photographs. For a missing parcel, we may need to check the delivery address and carrier record.

Separate parcels and returns

Items from the same order may be sent in separate parcels and arrive on different days. For returns, contact us before sending anything back so we can give you the correct address and instructions.